HOW WE DO IT

Guided by our principles, we identify common transactions in the shipping industry with fragmented or non-existing standards, and where those transactions may cause high friction or carry unnecessary costs for parties involved.

We work with our customers through efficient processing of such non-standardised transactions, and aim to learn enough to propose an impartial, scalable solution that has the potential to become an industry standard.

STRATEGIC SUPPORT

Over 500 dedicated employees from 24 nationalities are now based in our main offices in Dubai and Mumbai and our representative offices in the UK, the United States and Japan. We plan to open additional representative offices in, among others, Singapore and the Nordic Region.

The Group’s operating companies and business units avail of the Marcura Shared Services which are provided by the parent company. By centralizing the strategic and administrative support functions, we ensure our businesses are focused on making their business offerings operate smoothly and efficiently. Sharing best practices across the business units also allows us to minimise wasted effort and maximise productivity.

 

Click on each service, to learn more:

BUSINESS STRATEGY & COMMERCIALISATION

Our businesses are placed into separate portfolios under an overall governance framework that supports the businesses as they undergo the various stages of development. Each portfolio is guided by industry veterans, entrepreneurs and an advisory board with the expertise and network to guide business ideas from incubation, through launch and full-blown operational growth.

BUSINESS DESIGN SERVICES

In line with Design Thinking principles, our Innovation Team generates user-driven solutions to complex problems through a process characterized by intensive research, feedback loops and quick iterations. This helps our businesses develop well-differentiated products and clear benefits that keep up with our customers’ complex and ever-changing needs.

SALES & MARKETING

Sales & Marketing helps the portfolio companies promote their business solutions, driving sales with extensive marketing intelligence. This specialist team also supports portfolio companies with communication and content creation, product launches, media relations, and social media strategy and execution.

PROCESS MANAGEMENT

ISO 9001:2008 certified (DA-Desk FZ LLC), ISAE 3402 Type II, Service Audit (PortPayables®) process specialists, Certifications in 6Sigma Green and Black belt

IT INFRASTRUCTURE

The team provides Group-wide solutions for all strategic and operational IT infrastructure. They ensure the integrity and quality of IT deliverables, smooth systems operations, proactive maintenance, consistent systems availability, and, most importantly, unwavering IT security.

MASTER DATA MANAGEMENT

A dedicated and experienced data team that includes certified process specialists functions within a focused and independent internal business unit. This team performs high quality Extract, Transform and Load (ETL) practices on incoming information flows, delivering valuable data products to business units on demand.

M2 SOFTWARE DEVELOPMENT

The experienced software development team supports the Group’s vision to transition from an IT-enabled service provider to the maritime industry’s trusted, customer-centric service-enabled platform service provider. The team embraces agile software development methods and delivers multiple services while retaining flexibility to deliver rapid prototyping using cutting-edge technologies.

FINANCE, ACCOUNTING & HR

The team supports a broad range of strategic projects and tactical initiatives related to the Group’s overall mission, including forecasting, budgeting, accounting/auditing, capital allocation, financial planning and analysis, and the identification of income-enhancing and revenue-generating opportunities. They also handle the HR as well as other general and administrative issues that concern the operating companies and various business units.

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